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Some drone pilots never really experience the true thrill and freedom of flying the DJI Mavic 2 because they are so worried about crashing their drone. Don't be one of those people; get out there and have fun!
If for any reason your Mavic 2 sustains impact or liquid damage, rest assured – you are covered with CPS! Having a full drone warranty plan gives you total peace of mind, knowing that you’re covered by the best in the business.
Not only that, but if you get the 2 year warranty coverage, it extends the warranty beyond the manufacturer's limited warranty.
Select from either one year or two year coverage plans for your DJI Mavic 2 Pro Zoom, above. Check out the prices and we think you will agree that the two year plans are an incredible value!
Anyone who has ever flown a drone before will tell you two things:
Even the most seasoned drone pilots still occasionally crash their drones. Accidents are inevitable for many reasons:
Not all crashes are fatal to drones. Sometimes they just need a new propeller or two and sometimes they just get a bit scuffed up. Anything beyond that, and repairs can get expensive - especially if the camera that came with the drone gets damaged. If the drone is too badly damaged, it cannot be repaired or the repairs are so expensive, you are better off buying a whole new drone.
We cannot stress strongly enough the importance of having extra drone warranty coverage. The manufacturer will not cover anything if your drone has been involved in a crash, regardless of the reason. And, like cell phone companies, they will always look for the slightest bit of "water damage" do deny warranty claims for any component failures.
Drone coverage only applies to what came in the actual drone package and not to anything additional that may have been bundled with the drone (batteries and propellers excluded). There is a $200 deductible associated with any damage claim to a DJI Mavic 2.
What does the CPS Accidental Drone Warranty cover?
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure, as well as the extra added benefit of Accidental Damage Protection. This contract is specifically for drones used recreationally (consumer use only). Deductible applies at time of claim.
Does the Drone coverage start on the date of purchase, or is it an extended warranty plan?
The CPS Accidental Drone Warranty coverage begins on the end user’s date of purchase. For example, if the customer purchases a drone with a 2 year CPS plan, they will receive 2 total years from date of purchase. There is a 30 day claims hold to prevent DOAs or manufacturer defects, and CPS coverage will begin on day 31. Any claims that occur during that first 30 days would not be covered under this plan.
Does accidental coverage protect my drone against crashes?
Yes it does! This is exactly what the CPS Accidental Drone warranty is for. It covers physical damage, excessive damage, impact damage, water damage, and everything in between.
What doesn’t the CPS Accidental Drone Warranty cover?
Unfortunately this contract will not cover lost or stolen products, routine maintenance products (like propellers), consumables (like batteries) or any add-on accessories, whether they were part of a bundled purchase or not.
Does the CPS Accidental Drone Warranty cover the camera or gimbal?
If the camera and/or gimbal is included in the box from the manufacturer, then yes, the CPS warranty will cover it as well.
Will the CPS Accidental Drone Warranty cover propellers?
Replacing the drone’s propellers is a maintenance issue and is not covered under warranty. Propellers are user replaceable parts. Depending on the manufacturer, it is recommended to replace propellers if you notice a change in flight experience or experience noisy/unbalanced flight.
Does the CPS Accidental Drone Warranty cover the rechargeable battery?
Batteries are consumables and are not covered under warranty.
What happens if the remote control malfunctions or is damaged. Would that be covered as well?
Great question! CPS will cover the remote (that was included in the box from the manufacturer) for full parts and labor on any hardware malfunctions, as well as any accidental damage claims. If the remote was not part of the original package by the manufacturer (even if it was an add-on in a bundle), it will not be covered.
How would I file a claim? Is there anything I would need to have?
Filing a claim is easy! You can contact CPS by phone or email to file a claim. You also can file a claim directly through your CPS Client Care account, and via the chat on CPS website. You would need to submit your CPS Membership ID # to file a claim, the drone’s serial #, along with a copy of your original purchase receipt.
Who will repair my drone? Is there anywhere I can bring their drone in locally for service?
After providing the deductible payment, you will be directed to ship your product at your expense to CPS’s depot repair facility. Once received, based on the manufacturer, the drone will either be fixed by our in house Drone Repair Center or sent to the manufacturer directly. Unfortunately at this time you would be unable to repair your drones locally, as CPS would not be able to control the quality of the repair.
I noticed that a deductible applies at time of claim, how is that determined?
Drone coverage only applies to what came in the actual drone package and not to anything additional that may have been bundled with the drone. It applies to the drone, any camera that was attached to the drone by the manufacturer and the remote if included in the drone package by the manufacturer. The amount of the deductible is determined by the retail price of the drone, itself.
Will my coverage continue after CPS repairs my drone?
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced under warranty.
How many claims can I file over the life of their warranty plan?
You can file unlimited claims on their product, but coverage will cap out once the repair costs reach the original purchase price of their product.
What happens if the service center cannot repair the drone because of excessive damage, or if it’s beyond economical repair?
If CPS cannot fix the drone, CPS will replace it. CPS also will offer you the option of a check for the cost of the replacement.
Will the CPS coverage continue on to the replacement drone?
Unfortunately no, once the drone is replaced the CPS contract is considered fulfilled. You can purchase a new Drone Warranty for their replacement unit.
If I lost my drone, can they transfer the warranty over to the new drone I am purchasing?
Unfortunately no, if a unit is lost, the CPS warranty coverage would be voided and, therefore, not transferable to another drone.
I am selling my drone, can I sell the warranty with it?
You absolutely can. Transferring ownership is simple via the CPS Customer Experience Department. Please note, a $25.00 transfer fee will apply.
Does the CPS Accidental Drone Warranty cover commercially used drones?
This plan will only cover drones used recreationally (consumer use only). Unfortunately we do not have coverage for commercial pilots at this time.
At Expo Drone, we strive to process and ship your order as quickly as possible. Most in-stock, non-custom products ship within 2 business days (Mon-Fri excluding shipping holidays). In the rare event that a non-custom order takes more than 2 business days to ship, we will notify you.
These rules for shipping, returns and refunds apply to most products sold on this website except for crash warranties. Once a drone has shipped and a crash warranty # has been generated and emailed to you, crash warranties cannot be canceled or refunded in whole or part.
If you need to make any changes to your order, please do so immediately. We try to get orders processed and shipped as quickly as possible. Once an order's status has been marked as "Awaiting Tracking Number" it is too late to stop the order. It could be anywhere from already packaged to on the truck when you receive an email with the "Awaiting Tracking Number" order status. Any cancellations made after an order is marked as "Awaiting Tracking Number" will incur a 10% restocking fee.
No Address Changes Allowed
In order to help prevent fraud, we do not allow address changes to an order nor will we allow a package to be held for pickup at the shipping company's facility. If you place an order and need to change the delivery address, you must immediately request that the original order be canceled and then re-visit the website and place a new order. Obviously, once an order has been marked as "Awaiting Tracking Number" or "Fulfilled" (which means it has already been processed through our warehouse and shipped), there is no way to cancel the order nor change its delivery address.
Signature Required Delivery
All items shipped by Expo Drone require a signature for delivery. Please be sure that someone is at the shipping destination to receive and sign for your package(s) on the delivery date indicated through your tracking number. It is your responsibility to arrange for another delivery if nobody is available to sign for the package at time of delivery. It is also the customer's responsibility to ensure that the person signing for a package at their property is someone authorized to sign for the package. If someone signs for a package at your property, it is considered delivered. In order to mitigate fraud, under no circumstances will we have a package held for pickup at the shipping company nor will we re-route a package to another delivery address.
Expo Drone is only responsible for products up to the time that they are received by the shipping company and title to the package's contents is transferred to the buyer the moment the package is received by the shipping company. Any problems that arise after the package has been received by the shipping company need to be addressed with the shipping company.
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received "free" shipping (shipping is only free for products that are delivered and not returned).
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Expo Drone. Once we receive the package back in the warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. In addition, there is a 10% restocking fee for all returned orders.
Incorrect Shipping Address Provided: Packages that are returned to us because of an incorrect address provided by the customer will be subject to additional shipping charges as well as a restocking fee of 10%. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will have the restocking fee waived but will be subject to a reshipping fee.
Expo Drone only accepts "buyer's remorse" returns of unopened packages within 10 days of the order date. We do not accept returns for drone products that are not working - that is a warranty issue that you need to contact the manufacturer about. Once a package is opened, all issues must be addressed with the manufacturer.
For "buyer's remorse" returns, please notify us within 10 days of the order date of your intention to return an unopened package in order to receive a return authorization from us and instructions on where to ship the package (we do not accept return shipments at our corporate offices). We do not accept "buyer's remorse" returns after 10 days of the order date, regardless of reason - even if it took more than 10 days for you to receive it. Any packages that are returned without a return authorization will be refused and the customer will be responsible for the return shipping back to them, as well.
There is a 10% processing fee on all returned orders. In addition, customers are responsible for the cost of returning packages to us as well as our original cost to ship the package to you, whether you received "free shipping" or not. In other words, shipping is only free to customers who keep their purchases. Refunds will be processed in the amount of the original order, less a 10% re-stocking fee, less our actual shipping costs to get the product(s) to you.
CPS Drone Protection
Once a drone has been marked as "Fulfilled", CPS Drone Protection Warranties cannot be canceled. There are no refunds whatsoever on drone protection policies, regardless of the reason.